Get in Touch With Us
Got a question about something you've read on ellesmereboathouse.co.uk, spotted an offer that needs checking, or want to suggest a casino we haven't covered yet? This page explains how to reach us and what kind of messages we're best placed to help with.
How to Send Us a Message
Email is the best way to reach the team behind Non Gamstop Casinos. Send your message to [email protected] and someone will read it personally — we don't rely on automated replies to stand in for an answer.
A short description of what your message is about helps us get back to you faster. If you're asking about a specific brand, mentioning its name and the offer in question — for example the free spins package or wagering terms — means we can look into it properly before replying.
What We Can Help With
- Questions about free spins offers — If you want clarification on how a welcome package works, what the wagering requirements involve, or why terms differ between sites, ask us directly.
- Corrections and accuracy checks — Offer terms, bonus amounts and spin counts change regularly at operators not on GamStop. If you've noticed something on our list of top non GamStop casinos that looks out of date, we want to know.
- Suggestions for casinos to review — If there's a site not on GamStop that you think deserves a look, tell us and we'll add it to our research list.
- Feedback on our ratings or method — We're open to hearing where our reasoning could be clearer or where a comparison missed something readers care about.
- General enquiries — Anything else about how the site works, how we're funded, or what a particular term means is welcome too.
What We Can't Help With
We're an independent comparison resource, not a casino operator. That means we can't process withdrawals, resolve account disputes, verify your identity documents or answer questions about a specific deposit you've made. For any of that, your first point of contact should always be the support team of the casino itself — usually reachable through live chat or email on their own site.
If you're contacting us because you're worried about your gambling, or someone else's, please say so in your message. We'll point you towards independent support organisations that specialise in this area, separate from anything commercial on this site.
How Long a Reply Takes
We aim to read and respond to messages within a couple of working days. Every email is read by a real person rather than filtered through a script, so during busier periods a reply may take a little longer — we'd rather give you an accurate answer than a fast, generic one.
Why Contacting Us Matters
Non GamStop casinos operate outside the UK's self-exclusion scheme, which means terms, licensing and offer details can shift more often than at UKGC-regulated sites. Our rankings and write-ups, including those on our best non GamStop casinos page, are built on research rather than guesswork, and reader feedback is one of the ways we keep that research current. If a bonus figure, spin count or payment method we've listed no longer matches what a casino advertises, telling us helps every reader who visits after you.
We're also happy to hear from readers simply comparing their options — whether that's weighing up welcome packages, checking which payment methods a site supports, or trying to understand how these casinos differ from UKGC-licensed alternatives. You don't need a complaint or a correction to get in touch; general curiosity is a perfectly good reason to email us.
Before You Write In
A few quick checks can save you a reply cycle:
- If your question relates to a specific offer, note down the exact bonus percentage, spin count and any wagering requirement shown on the casino's own page — terms can vary between visits.
- If you're reporting an error on our site, a link or page name helps us find it quickly.
- Remember that all gambling content on this site is intended for readers aged 18 and over.
Whatever prompted you to visit this page, thank you for taking the time. We read every message and will get back to you as soon as we reasonably can.